Exchange and Return Policy

What is your return policy?
We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for store credit only .

We do not offer refunds on orders due to the time and labor that goes into each product . Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. Please note that the return/exchange request will only be accepted once.

AT HOME COLLECTION

You can request an at-home pick-up for your returns and exchanges by writing to [] or calling/contacting our customer care at WhatsApp at 98712-68500  from Monday to Saturday, between 10:00 a.m. and 8:00 p.m. (IST). We’ll look into the issue and get back to you within 48 working hours. The amount deducted from your final credit note amount will be Rs 200 for all orders.

Any additional shipping charges or gift wrap packaging, if paid, will be deducted from your credit note amount.

Any complaint that is reported after 15 days of delivery will not be accepted.

Please note that sale items are not eligible for returns or exchanges

How do I start a return?
The quickest way to initiate a return/exchange is to call or WhatsApp us at 98712-68500, or write to us at care@lilliputworld.com with your order ID and reason for return. We’ll take care of the rest!


Can I make an exchange?
We offer size exchanges only for the same product, style, and color that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.


How do I return or exchange a gift?
In order to initiate a return or an exchange, we require the email ID that was used to make the purchase as well as the order number. If the gift is returned, then we issue a gift card to avoid reaching out to the original buyer. 


When can I expect my credit note?
For all accepted returns, we will issue a credit note immediately after we receive the product from your end which is valid online and in our stores for a year, or  exchange for another available size.

What is the return and exchange policy for sale items?
Any items purchased during the sale are not eligible for returns, refunds, or exchanges. Return will be processed only if:

It is determined that the product was not damaged while in your possession;
The product is not different from what was shipped to you;
The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, and all the accessories therein).
Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.

What if I receive a damaged product?
Please do not accept a delivery if the packaging is not properly sealed or is damaged.
For order issues such as damaged or defective products, please contact us at care@lilliputworld.com within 48 hours of receiving the products, along with product images. 


What if I receive the wrong product?
In case a wrong product is delivered, you can whatsapp us at 98712-68500 or email us at care@lilliputworld.com along with the product images and the order number within 48 hours of receiving the products, along with product images


What if a product is missing from my order?
In case a product or products are missing from your order, you can call or whatsapp us at 98712-68500, or email us at care@lilliputworld.com within 48 hours of receiving the products and we’ll get back to you within 24 hours.